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Learn how Biteable solved complex customer problems with real-time NPS
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Surprised by Positive Customer Feedback
Before implementing AskNicely, Biteable was only privy to negative feedback via customer support channels. This provided a limited view of how the product was perceived and generally led them to believe that the overarching customer sentiment was negative.
While there were segments of customers who wanted to see product improvements, it was surprising to see that many customers were already satisfied with their experience with the Biteable product.
The result was that real-time NPS gave Biteable clear, actionable benchmarks (revenue growth, customer retention, and expansion) that directly impacted the product roadmap. By tying NPS to growth and retention benchmarks, the Biteable product team better identified product roadmap priorities.
Learn how Bitable solved complex customer problems with real-time NPS
Get our free case study to learn more!
Before implementing AskNicely, Biteable was only privy to negative feedback via customer support channels. This provided a limited view of how the product was perceived and generally led them to believe that the overarching customer sentiment was negative.
While there were segments of customers who wanted to see product improvements, it was surprising to see that many customers were already satisfied with their experience with the Biteable product.
Evolving to a Customer-First Product