Using NPS to build a better candidate experience

Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

Candidate feedback is the best way to improve the candidate experience Download our FREE guide to find out how.

1,000,000+ NPS surveys a week for the world’s biggest brands (and some of the newest).

"It's a set-it-and-leave-it app. You'll set up your emails, add integrations to add customers automatically, and just let it do its magic. Then when you have a chance, log back in and check your score. You'll be surprised at what you can learn from customers with AskNicely's simple yet powerful NPS surveys."

- Zapier

Why should you care about candidate experience?

All applicants for every role are potential sources of information for you, and for your clients, on the candidate experience. More than that, all candidates are potential brand ambassadors; advocates for your client whether
or not they got the job.

Why should you care about candidate experience?

All applicants for every role are potential sources of information for you, and for your clients, on the candidate experience. More than that, all candidates are potential brand ambassadors; advocates for your client whether
or not they got the job.

NPS is a natural fit for recruitment

Because of its simple design, NPS has become a popular tool for businesses measuring customer satisfaction. It generates high response rates from customers and can be sent out frequently, providing a continuous stream of data. This simplicity makes NPS a very flexible way of collecting feedback, and it’s a natural fit for measuring candidate experience.

NPS is a natural fit for recruitment

Because of its simple design, NPS has become a popular tool for businesses measuring customer satisfaction. It generates high response rates from customers and can be sent out frequently, providing a continuous stream of data. This simplicity makes NPS a very flexible way of collecting feedback, and it’s a natural fit for measuring candidate experience.

Recruitment Process Strengths and Weaknesses

There are some really good reasons why you’d want to use NPS to measure candidate feedback.

JobAdder + AskNicely

It’s super simple to set AskNicely to autonomously survey candidates once they reach specified stages in the recruitment process by using statuses from JobAdder which you specify. AskNicely’s contact rules protect from survey fatigue.

Gain valuable insight into how candidates view your recruiting process and ensure you are protecting your brand as an employer and attracting the highest quality talent.

Automatically trigger surveys from AskNicely when a candidate reaches the right point in the JobAdder application process.

Learn more with our free guide

Get all the info you need about the NPS Candidate experience with our free guide.

There are some really good reasons why you’d want to use NPS to measure candidate feedback.

Intercom + AskNicely

With Intercom’s ability to identify user behavior, SaaS businesses are able to gather very detailed information about what their customers are doing and when – they can identify key behaviors in the product, like level of use, number of logins or views of the pricing page. All of this gives some valuable customer data, but not quite the whole picture…

Provide quick accountability to clients

Build and protect employer brand

Keep candidates close

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