The Book of NPS for Growth

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Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

Ready to turn real-time customer feedback into huge business impact?

Get The NEW Book of NPS to find out how.  

What if you could take the guesswork out of growth marketing and use a huge chunk of your own brand promise (to deliver on amazing customer experiences at all times) and create a rapid-growth pool of empowered customer champions as an extension of your marketing team?

It’s time for marketers to enable their happy, empowered customer advocates to create a powerful marketing engine that will:

• Grow your revenue
• Reduce customer acquisition costs(CAC)
• Increase each customer’s lifetime value
• Evolve your business

What if there were a way to automate growth?

1,000,000+ NPS surveys a week for the world’s biggest brands (and some of the newest).

“For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast.”

- Tony Hsieh, CEO of Zappos

In This eBook, we'll cover: 

• Spinning the Growth Flywheel with Customer Feedback
• Customer-Obsession as a Winning Growth Strategy
• Evolving Your Customer-Obsessed Brand Story
• Engineering Customer Loyalty with Growth NPS
• Leading the Pack with a Growth NPS Strategy

The Customer Experience Growth Flywheel

The Book of NPS for Growth

In this eBook, we turn the whole growth hacking model on its head, to prepare for a new era of customer-obsessed marketing.