The Book of NPS for Growth
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Ready to turn real-time customer feedback into huge business impact?
Get The Book of NPS to find out how.
Download eBookWhat if you could take the guesswork out of growth marketing and use a huge chunk of your own brand promise to deliver on amazing customer experiences at all times? Learn how to create a powerful marketing engine that will:
- Facilitate a customer-centric culture across the whole business
- Empower your teams to resolve customer issues in real time
- Automate feedback collection by integrating with your existing tech stack
- Reduce churn, lower cost-per-acquisition, and increase opportunities
What if there were a way to automate growth?
1,000,000+ NPS surveys a week for the world’s biggest brands (and some of the newest).
In this eBook, we turn the whole growth hacking model on its head, to prepare for a new era of customer-obsessed marketing.
“For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast.”
- Tony Hsieh, CEO of Zappos
In This eBook, we'll cover:
- Spinning the Growth Flywheel with Customer Feedback
- Customer-Obsession as a Winning Growth Strategy
- Evolving Your Customer-Obsessed Brand Story
- Engineering Customer Loyalty with Growth NPS
- Leading the Pack with a Growth NPS Strategy
The Customer Experience Growth Flywheel
The Book of NPS for Growth
In this eBook, we turn the whole growth hacking model on its head, to prepare for a new era of customer-obsessed marketing.
https://get.asknicely.com/rs/919-LLM-405/images/The-Book-of-Growth-NPS-AskNicely-Web.pdf
Create a culture of continuous feedback
Automatically collecting customer feedback from your customers is half the battle – figuring out how to leverage that information makes all the difference. Building a customer-centric culture across your whole business means every member of your team is able to manage customer success, reduce churn, and optimize cost-per-acquisition:
- UX/ Product can automate and create amazing customer experiences by measuring and acting on real-time feedback
- Customer Success can keep churn to a minimum by empowering proactive customer success outreach
- Sales can use customer happiness to build your referral pipeline and amplify growth
- Marketing can transform your most vocal, loyal customers into brand advocates in the marketplace and beyond
- Learn how your sales & marketing automation workflows can work together with your customer feedback to track all things NPS
- Convert valuable feedback into reviews and testimonials
- Generate support tasks for your team to assess at-risk customers
Leverage your existing automation tools